TERMS AND CONDITIONS

MAAP Limited | Meal And Activity Planner

Effective: 18 May 2026

1. AGREEMENT TO TERMS

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and MAAP Limited ("Company," "we," "us," "our," or "MAAP") concerning your access to and use of our apps:

Meal Manager – meal planning and scheduling application
Activity Planner – activity management and scheduling application

By accessing or using the apps, you agree to be legally bound by these Terms. If you do not agree, you may not access or use the apps.

2. ACCESS & SECURITY

2.1 Eligibility

Access is restricted to authorized employees of registered care homes.

You must be authorized by your care home to access these apps.

Access is granted on a per-user basis tied to your employment.

2.2 Login Credentials

CRITICAL: You must not share your login credentials with anyone.

You are solely responsible for maintaining the confidentiality of your login credentials.

You must not share, loan, or distribute your username, password, or access tokens.

All activity on your account is your responsibility.

Immediately notify us at dpo@happyday.care if your credentials are compromised.

MAAP Limited will never ask for your password via email or support.

2.3 Account Termination & Data Deletion

Your access will be revoked upon:

Termination of your employment at the care home
Termination of your care home's account with MAAP Limited
Violation of these Terms or data protection laws

Automatic data deletion: Your staff data (name, email, role, login activity) will be automatically deleted within 30 days of access revocation. This is in compliance with GDPR.

3. DATA HANDLING & RESIDENT DATA

3.1 Strict Confidential Handling

You must handle all resident data with strict confidentiality.

Resident data in Activity Planner includes:

Resident names
Resident photos
Resident likes and dislikes
Resident activity preferences

Resident data does NOT include:

Medical information or health diagnoses
Care plans or treatment details
Medication names or health conditions

You confirm:

You have obtained proper consent for storing resident photos and preferences
You will handle resident data only for legitimate activity planning purposes
You will not disclose resident data to unauthorized parties
You understand resident data is confidential and protected

3.2 Data Exporting: FORBIDDEN

You are strictly prohibited from exporting resident data.

You may NOT:

Export resident data in any form (CSV, Excel, PDF, etc.)
Download resident data for use outside the apps
Share resident data with other systems or organizations
Copy or screenshot resident information for external use
Print resident data without explicit authorization

All resident data must remain within the Activity Planner app environment.

3.3 Resident Data Retention & Automatic Deletion

MAAP Limited automatically manages resident data deletion:

When resident moves to another care home:

Automatic deletion: 30 days after resident leaves your care home
No exceptions: Data is deleted automatically (no staff override)

When resident passes away:

Retention: 90 days post-death for CQC audits and safeguarding review
Automatic deletion: Day 97 (permanent, no recovery possible)
You must notify MAAP within 24 hours of resident death

By using Activity Planner, you agree to automatic deletion of resident data per these timelines.

3.4 Meal Manager: Staff Verification Required

When using Meal Manager:

You must verify all ingredients listed in recipes
You must verify cooking methods are correct
You must verify nutritional information is accurate
You must verify allergen information is complete

Community-uploaded recipes and meal plans may contain errors. You are responsible for verification before use.

4. LIMITATION OF LIABILITY

4.1 Meal Manager Liability Disclaimer

IMPORTANT: The Company is not liable for errors in community-uploaded data.

MAAP Limited does not verify:

Accuracy of ingredients listed by other care homes
Correctness of cooking methods or instructions
Nutritional claims or nutritional accuracy
Allergen information accuracy
Compliance with food safety standards

It is YOUR responsibility to verify all community-uploaded meal data before use with residents.

To the fullest extent permitted by law, MAAP Limited, Meal Manager, Activity Planner, our developers, directors, employees, and affiliates SHALL NOT BE LIABLE for any health incidents, allergic reactions, nutritional deficiencies, or food safety violations arising from community-uploaded recipe or meal data.

4.2 Activity Planner Liability Disclaimer

MAAP Limited does not provide therapeutic or clinical advice.

You are responsible for ensuring activities are appropriate for resident capabilities.

You are responsible for safeguarding compliance and staff supervision.

To the fullest extent permitted by law, MAAP Limited shall not be liable for any injuries or adverse outcomes from activities planned or conducted.

4.3 General Liability Exclusion

To the fullest extent permitted by law, MAAP Limited, its developers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages.

5. COMMUNITY CONDUCT & PROFESSIONAL BEHAVIOR

5.1 Professional Behavior Required

On the Community Page and all shared forums:

All communication must be professional, constructive, and kind
You must respect intellectual property and attribution
You must not engage in harassment or bullying
You must not post inappropriate, offensive, or abusive content
You must not share confidential or sensitive information

5.2 Zero Tolerance Policy

Violations of community conduct standards will result in:

Warning (first offense)
Content removal (repeated offenses)
Suspension of community privileges
Permanent account termination (serious violations)

5.3 Content Rights

By posting on the Community Page, you confirm:

You have the right to share all content you post
Content does not infringe third-party rights or privacy
You grant MAAP Limited permission to display your shared content
Other care homes may view, adapt, and build upon your shared ideas

6. SYSTEM MONITORING & INTELLECTUAL PROPERTY

6.1 System Usage Monitoring

MAAP Limited monitors system usage for:

Compliance with these Terms and data protection laws
Security and fraud detection
Service performance and improvements
Investigation of violations or breaches

Monitoring includes login activity, feature access, and content creation.

6.2 Intellectual Property Protection

The apps, software, database, design, and original content are protected intellectual property of MAAP Limited.

You may NOT:

Copy or reverse-engineer the app code
Redistribute the apps outside your care home
Create derivative works from the apps
Use the apps for commercial purposes outside your organization

You MAY:

Use the apps for your care home's operational purposes
Share content internally with authorized staff
Adapt recipes and activities for your residents' needs
Print schedules for operational use within your care home

7. CHANGES TO THESE TERMS

MAAP Limited may update these Terms at any time. Continued use of the apps means you accept any updates.

We will notify you of major changes via email.

8. GOVERNING LAW

These Terms are governed by English law and UK jurisdiction.

9. CONTACT

For questions about these Terms, contact:

Email: dpo@happyday.care

Response time: Within 5 working days